PATIENT SATISFACTION AND AWARENESS DURING CT EXAMINATIONS AT THE CROATIAN HOSPITAL “DR. FRA MATO NIKOLIĆ” NOVA BILA

Abstract

Introduction: The WHO defines the quality of healthcare services as the degree to which health system goals that lead to improved health and meet the needs and expectations of the population are achieved. One of the most important changes relates to patients’ rights during hospitalization – every patient has the right to be fully informed and to give consent for all procedures performed on them. The aim of this paper is to examine patient satisfaction and awareness regarding the quality of CT services provided by medical radiology engineers in our hospital, as well as to identify possibilities for improvement.

Methods: An anonymous survey was conducted as a cross-sectional study. The questionnaire consisted of a total of 8 questions. The first part of the questionnaire included sociodemographic data (gender, age). The rest of the questions focused on patient satisfaction with the information provided about the procedures to be performed during the CT examination.

Results: The obtained results provide insight into patients’ perceptions of the quality of provided services and the communication of healthcare staff, and can serve as a basis for improving work processes and raising the standards of care.

Conclusion: it was confirmed that the majority of patients were satisfied and well informed during CT scans. The majority of respondents (70.8%) rated their level of awareness as extremely high, while almost all patients stated that they had enough time to ask questions and that the medical radiology engineers clearly explained the examination procedure to them. Patients also noted the attentiveness of the staff during both the preparation and the examination itself, and most received information about the risks or possible side effects of the procedure (adverse reactions to the contrast agent).